By Chris DeVany
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Extra resources for 90 days to a high-performance team : a complete problem-solving strategy to help your team thrive in any environment
First 90 Days: The 12-Week Team Communication Action Plan—It Works! 1: Implementing a Team Communication Plan: Agenda). Implementing a Team Communication Plan Your team will benefit tremendously from a good communication plan that: • Acts as a binding agreement. (When you tell people you’re going to do something, having a communication plan or commitment in writing will force you to carry through with your efforts and you will have given others the opportunity to provide you with input). 1 Implementing a Team Communication Plan: Agenda TEAM NAME: DATE: GOALS What are our team’s communication goals?
3. Why do people, especially our top customers, do business with us instead of the competition? 4. What effective steps are we taking to address why our customers do business with us? 5. What additional steps can we take to support our customers doing business with us? 6. How do our customers ﬁnd us? 7. Based on my understanding of who our customers are (especially our top customers), why do they do business with us and what we can do to continue meeting their needs? What are our business unit’s and/or organization’s Top Three Priorities for providing consistently excellent and improving customer service?
Or “Print, review, call. . ” What this means is that I am managing a specific task and/or series of tasks so I can complete the tasks, projects, meetings, or conference-call preparation successfully. When we write down our priorities and then engage in this kind of consistent “self-talk,” we keep ourselves productive. For example, though my dog Fenway is at my side while I am writing this, I just petted him and supported his efforts at lying down so I could stay focused on “writing, listening, writing .